Job Description – Operations Manager

(Project Money)

➢ Role & Responsibilities

Operational Governance & Reporting –

• Operations Management: Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders

• Performance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’s

• Leadership Reporting: Periodically review and report LOBs (line of business) metrics to Sr. leadership and suggest performance improvement areas

• Operations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departments

• Process Management Planning: Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staf...