Drive continuous improvement as a Remote IT Service Analyst with TransLink. Specialize in process design and service governance in IT service management.
In this temporary full-time position, you will be crucial in analyzing and enhancing service management processes. Liaising with both customers and BTS staff, your work will involve developing and maintaining Service Level Agreements while promoting service management awareness. Expect to conduct comprehensive analysis and reporting tailored to customer needs.
Key Responsibilities:
• Design IT service management processes and governance
• Liaise with customers to uphold Service Level Agreements
• Conduct in-depth reports and analyses of services
• Provide expertise and training support for BTS teams
• Lead service management projects as a functional expert
Requirements:
• Diploma in Computer Science required
• ITIL Foundations certification mandatory
• 3.5 years of experience in IT is necessary
• 2 ...