Join Werfen as a Transfusion Field Service Team Leader, driving exceptional customer service across North America. Provide technical guidance and leadership to field service engineers while implementing standardized processes.

In this crucial leadership role, you will oversee a specialized service team focused on quality and performance. With a minimum of 7 years in a healthcare service environment, including 2 years in leadership, you will monitor KPIs and ensure the effective execution of service strategies. Your expertise in electronics or biomedical fields will support a culture of continuous improvement.

Key Responsibilities: • Lead a team of field service engineers to deliver quality service • Set and evaluate team objectives based on performance indicators • Drive technical initiatives to meet operational goals • Manage escalated customer issues effectively on-site • Provide support to troubleshoot technical instrument issues

Requirements: • Associate’...