Description

Transformation Principal - Transformation, Delivery & Continuous Improvement

Role Overview

The Transformation, Delivery & Continuous Improvement Team delivers new capabilities and identifies, leads, and implements continuous improvement opportunities across the Consumer Contact Center and broader Citizens Bank organization. We drive meaningful, measurable change through enterprise-level transformation initiatives and through Ignite — our colleague-led suggestion and process improvement program.

The Transformation Principal is a senior-level expert responsible for leading the most complex, high-impact transformational initiatives across the Consumer Contact Center and broader enterprise. This role operates with significant autonomy and influence, owning end-to-end delivery of large, ambitious initiatives that span multiple processes, systems, and stakeholder groups, and that deliver substantial business value and improved customer and co...