Description

Technical Support Group. This team is responsible for building out training content for the contact center agents. These agents are addressing user issues with applications. The Training specialist builds curriculum for instructor lead training, self study modules, utilized by onsite trainers and delivers that training to the trainer.

Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise.

Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience.

Will lead training efforts for our Customer Care Center Operation and will partner with 3rd party contact centers in leading new program startups and ongoing operations.

Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and cu...