Description

The Training & Quality Manager is responsible for developing, delivering, and evaluating training programs across technical and non-technical disciplines, while also ensuring the highest quality standards in customer interactions and operational processes. This role leads a team of specialists, mentors, and ensures alignment with departmental strategy and operational goals.

Responsibilities

• Design, develop, and deliver training curriculum/materials for general workforce and specialized discipline/technical areas.
• Conduct discipline-specific training (e.g., Finance standards, internal controls, process/tool knowledge).
• Deliver non-technical training on workplace standards, general skills (communication, time management, Excel/document skills), and leadership/management development.
• Evaluate training effectiveness, monitor progress, and recommend improvements.
• Oversee or collaborate with vendors f...