JOB SUMMARY:

Must understand, analyze and evaluate all company practices that impact the client’s experience, handle all customer projects, and serve as a point of contact for TTG departments. Make recommendations to the leadership team on improving methods of handling client concerns to ensure the highest level of service and present ideas on service recovery. Gather feedback from clients and coordinate with all departments to improve the client experience and share best practices for future projects. Support the leadership team and company objectives by training Account Managers for continual growth and improvement, and support sales.

ESSENTIAL FUNCTIONS

• :Ensure client satisfaction as related to large scale projects which may include existing Exhibit Management Program clients, new sales and rental projects
• .Participate in Design and Engineering meetings to keep up to ...