This role is responsible for expert‑level operations management of complex, large‑scale network environments, with a primary focus on Cisco‑based LAN/WAN, Wireless WLAN, and SDWAN solutions. The individual ensures service excellence by driving continuous process improvements, resolving high‑impact technical issues, and empowering teams through effective leadership. They champion innovation, align operational practices with client expectations, and deliver strategic network solutions that support organizational growth and reliability.

Key Responsibilities

• Lead incident and problem resolution for complex network issues using Cisco LAN/WAN, Wireless WLAN, and SDWAN technologies, ensuring minimal downtime and adherence to SLAs.
• Oversee network operations by monitoring, analyzing, and optimizing network performance with Cisco Prime, DNA Center, and SDWAN management platforms, driving continuous improvement initiatives.
• Architect and implemen...