Join our dynamic team as a Toronto-based Operations Support Expert and enhance marketplace health while delivering exceptional partner support. This hybrid role emphasizes data-driven decision-making.
We're seeking a motivated individual with 1-3 years in operations, customer success, or logistics. Your challenge will be to monitor operational metrics and streamline processes, acting as a key support for both enterprise and SMB partners. You will also work closely with various teams to launch features and drive efficiency improvements.
Key Responsibilities:
• Analyze delivery times and cancellation rates for optimization
• Serve as an escalation point for enterprise restaurant partners
• Track and improve delivery lifecycle processes
• Extract actionable insights using tools like Excel and SQL
• Facilitate collaboration across teams for new feature launches
Requirements:
• 1-3 years of operational or logistics experience
• Bachelor’s degree in Business, Ec...