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Aditya Birla Group | Thane, India | Posted June 27, 2026
Position Overview
The JD is broadly as follows:
Manager:
S2S business strategy with channelsAutomation in SFDC , AI and Other platforms Training CSEs and CREs on any new automation implementation Managing stakeholders Working with Business Intelligence team for analyticsMISKey Responsibilities:
Develop and execute S2S (Service-to-Sales) business strategies in collaboration with various channels to drive operational efficiency and business growth.Lead automation initiatives across SFDC (Salesforce), AI-driven solutions, and other business platforms to enhance productivity and customer experience.Conduct training sessions for Customer Service Executives (CSEs) and Customer Relationship Executives (CREs) on new automation tools, processes, and system enhancements.Manage and engage with key stakeholders across functions to ensure successful implementation of business initiatives and alignment with...