Description
Tier II Help Desk Analyst

Onsite | Austin, TX | Contract-to-Hire


Join a fast-growing, innovative company in Austin that is scaling rapidly and investing heavily in technology, people, and infrastructure. This is an opportunity to step into a highly visible support role where you will directly influence employee productivity, system reliability, and overall user experience.


This environment is ideal for someone who wants to move beyond basic ticket resolution and grow into systems administration, cloud support, or endpoint engineering. You will work alongside a collaborative IT team, gain exposure to modern tools, and play a key role in supporting a dynamic and evolving workforce.


What You'll Do:

+ Resolve escalated Tier I support issues and serve as a key point of contact for complex troubleshooting

+ Manage and prioritize tickets within ServiceNow (ITSM), ensuring timely resolution and strong user ...