The Tier 3 Specialist will play a critical role in providing advanced technical support and solutions to our clients. This position entails collaborating closely with various departments to ensure customer satisfaction and retention, while also participating in special projects aimed at improving service delivery. The Tier 3 Specialist will be responsible for understanding deep technical experience and handling of our wide array of products, features, and services to identify setup, bugs, functionality issues and drive to resolution or escalations within Product or Development teams.
**Responsibilities and Duties**
**1. Bug Management**
+ Manage backlog priority and escalations of impact and severity on raised items.
+ Review and control the escalations to development to ensure accuracy and consistency are met from Tier 2 and Tier 3 teams.
+ Escalate issues to Development and Engineering teams for resolutions that are not being picked up or managed.
+ Track the progre...