Ticket Coordinator - Queue Coordinator 1
Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA)





Description



TheTicket Coordinatorworks as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.


Responsibilities include:



+ Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.

+ Monitoring dedicated queues to ensure SLAs are maintained.

+ Assigning the tickets which are out of scope to Service Desk/Other Teams

+ Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved

+ Ensuring proper assignment o...