Are you people-focused, organised, and passionate about delivering great customer experiences? We're looking for a Tenant Liaison Officer (TLO) to join our team in South Derby, supporting the delivery of planned maintenance works within social housing.

This is a fantastic opportunity to play a key role in ensuring residents are fully informed, supported, and engaged throughout works to their homes.

About the Role

As a Tenant Liaison Officer, you'll be the vital link between residents, site teams, and the wider delivery team. You'll help ensure works run smoothly by keeping communication clear, managing expectations, and providing a positive resident experience from start to finish.

Key Responsibilities

• Act as the main point of contact for residents throughout planned works
• Build positive relationships with tenants, ensuring they are informed and supported
• Arrange and attend resident meetings, property v...