About Us CapitaLand Group ( CapitaLand ) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description As a key ambassador of CapitaLand malls, you will deliver exceptional service and provide problem resolution to shoppers while supporting marketing initiatives and daily operations — creating a welcoming and engaging experience for both shoppers and tenants. Responsibilities Address shoppers' enquiries, lost and found cases, and incidents promptly and professionally Introduce CapitaLand's enhanced customer service through digital solutions to shoppers e.g. eGift-With-Purchase, CapitaStar app, eCapitaVoucher and Casey live chat Be stationed at prominent locations around the mall to provide assistance and promote sign-ups via the CapitaStar app to shoppers proactively Make periodic mall announc...