← Back to Jobs
RICOH (SINGAPORE) PTE LTD | singapore, Singapore | Posted June 18, 2026
Position Overview
Key Responsibilities 1. Outbound Upgrade Calls to Single‑Unit MIF Customers - Make outbound calls to single‑unit MIF customers for the team, to explore or promote machine upgrade opportunities.
- Engage customers, identify their needs, and generate interest for unit upgrades.
- Capture customer intent and guide interested customers to the next step (appointment booking, documentation process to upgrade or follow‑up by Account Manager).
2. Appointment Setting and Routing - Convert qualified upgrade opportunities into appointments.
- Schedule appointments and route them to the assigned Account Manager for follow‑up.
- Ensure all appointment details, call notes, and customer information are accurately captured in CRM.
- Maintain high acceptance and conversion rates through quality qualification and communication.
3. Inbound Lead Qualification - Respond promptly to inbound...