A telecommunications consultancy firm is looking for a Telco Account Representative to provide support for mobile plans, internet services, and billing inquiries. The successful candidate will assist customers via phone, chat, or email, addressing service issues and ensuring satisfaction. Responsibilities include handling customer inquiries, educating them about services, and documenting interactions. Ideal candidates possess good communication skills, a high school diploma, and basic technical knowledge of telecom services. This role demands problem-solving abilities and the capacity to work in a fast-paced environment.
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