Sumerge’s Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions.

The Support team takes our deep technical expertise and tailor proficient solutions according to the clients’ needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.

Ultimately,you will ensure the effective delivery of technical support services, maintaining customer satisfaction, and leading the support team to meet service commitments and operational objectives.

Responsibilities

• Manage day-to-day technical support operations and ensure timely resolution of customer issues. 
• Monitor and ensure compliance with SLAs, OLAs, and support KPIs. 
• Oversee incident, problem, a...