FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure.

What You’ll Contribute

• Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.

• Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.

• Use the breadth & depth of technical knowledge to solve complex problems.

• Solve/escalate issues within agreed SLA/OLA.

• Prioritiz...