Responsibilities Customer & technical support. (Inbound calls / FCR - First Contact Resolution).•Voice and email Support (US client).•Strong customer service & Handling skills.•Excellent written and verbal communication skills. (Language/Grammar Proficiency).•Ability to work independently and as part of a team.•Proficiency in Microsoft Office Suite.•Familiarity with ServiceNow Ticketing tool.•Knowledge of common technical troubleshooting tools and techniques.•Knowledge of ITIL Framework is Required Educational Requirements Graduate