Responsibilities: Operational Support & Reporting · Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management). · Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights. · Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making. · Maintain reporting cadences and data quality standards; automate recurring reports where feasible. · Support process standardization and governance across technology operations, including documentation, templates, and SOPs.
Audit & Risk Management Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations. Provide risk oversight and governance for technology domains. Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure. Monitor risks and track resolution of...