Responsibilities

• Lead the operations and strategic direction of the Technology Centre, ensuring alignment with organizational goals.
• Develop and implement innovative solutions to enhance service delivery and operational efficiency.
• Oversee team performance and foster a culture of continuous improvement and collaboration.
• Establish and maintain strong relationships with stakeholders to ensure effective communication and alignment.
• Monitor and manage budgets, resources, and performance metrics for the centre.
• Ensure compliance with company policies and industry standards within the technology department.
• Drive initiatives to enhance client satisfaction and service quality.
• Act as the primary point of contact for escalations and critical decision-making within the centre.

Candidate Profile

A successful Technology Centre Leader should have:

• Strong expertise in...