You will make an impact in the following ways:

• Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

• Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.

• Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

• Identify additional service opportunities with customer.

• Complete training in line with skill and business requirements.