At Kezber, we believe that the best decisions arise from thorough analysis and a comprehensive understanding of the issues. As a Business and Functional Analyst, you will play a key role in the success of our custom projects. Reporting to the Development Team Lead, you will work closely with our clients as well as the sales, project management, quality assurance, and programming teams to define the documentation required for optimal solution delivery. Through your actions, you will help embody and communicate the company’s vision and values.

Job Description

In this versatile role as a Technical Support Technician, you will be required to :

• Provide high-quality support services to our clients, including troubleshooting issues related to Windows Server, Office 365, Hyper‑V/VMware, as well as network and security solutions (firewalls, enterprise antivirus).
• Diagnose and resolve complex incidents while ensuring thorough follow‑up with clients...