Job Title: Technical Support SpecialistJob Description
This Technical Support Specialist position focuses on delivering high-quality technical assistance and exceptional customer service to users of precision industrial equipment. You will handle inbound customer calls, troubleshoot complex technical issues, coordinate with field technicians when on-site support is required, and ensure that every interaction contributes to a positive and efficient customer experience. This is a contract-to-hire opportunity with standard daytime hours and occasional overtime, ideal for a technically strong, customer-focused professional who enjoys problem-solving and working in a collaborative support environment.
Responsibilities

+ Provide superior technical support and customer service to end users and service partners via inbound phone calls.

+ Handle an average of approximately 20 customer calls per day with the goal of increasing to the upper 30s or 40s, ensuring each intera...