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Brainlab, Inc. | Westchester, United States | Posted July 04, 2026
Position Overview
Job Description
- Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products – including clinical workflows that involve both Software and Hardware
- Delivery of professional service on the customer hotline according to the SOP Hotline
- Able to apply job skills successfully under stressful conditions while supporting multiple customers using products in a clinical environment
- Optimize service quality and maximize customer satisfaction
- Document in Salesforce all remote support actions (phone call, email, Brainlab Connected Care session) with relevant customer communication and deliverables.
- Independently perform routine troubleshooting by providing remote guidance and assistance to clinical users during treatment
- Keep customers up-to-date regarding their cases and complaints
- Field customer questions/requests and conduct investigations to resolve issues consistent with est...