Enhance your technical skills with SITA as a Technical Support Specialist. Ensure operational excellence and high service standards in a flexible, remote-friendly environment.
In this pivotal role, you will guarantee high-quality Service Operations for global clients and ensure systems are well-configured and maintained. Focusing on proactive issue resolution and collaboration, you'll contribute to continuous improvements that drive customer satisfaction and operational efficiency. Your expertise will be vital in the fast-paced air travel sector.
Key Responsibilities:
• Deliver support in line with contracts and SLAs
• Coordinate interventions as a customer SPOC
• Proactively detect issues and lead resolutions
• Perform installations and maintenance using approved tools
• Support 24/7 operations and escalate unresolved issues
Requirements:
• 2+ years of customer-facing Network or Cloud support
• Understanding of airline industry processes is a plus
• Kn...