Technical Support Specialist - WFH
Role Overview of Technical Support Specialist
My client is looking for a talented and enthusiastic Technical Support Specialist to join their fast-growing global software team. This is a pivotal role for someone who is passionate about technology, thrives in a dynamic environment, and genuinely enjoys helping enterprise customers solve complex technical challenges.
As a Technical Support Specialist, you will serve as the primary technical liaison for my client's customers, embodying a customer-first philosophy. You will work cross-functionally with internal teams and be trusted to handle multiple priorities with professionalism and precision.
Key Responsibilities of Technical Support Specialist
* Respond to customer enquiries via phone and email, providing technical assistance and resolving issues within stringent SLAs.
* Remotely troubleshoot and diagnose software incidents, guiding customers through step-by-step solutions or es...