Join the front line of technical support for Intelligent Transportation Systems (ITS) products, helping customers resolve hardware issues. Utilize various tools to provide step-by-step guidance and support.
In this role, you will play a critical part in ensuring customer satisfaction through expert diagnosis and resolution of hardware issues. Collaborating with field technicians, you'll provide essential support from pre-sales to end-of-life stages, all while maintaining accurate documentation and feedback loops for product improvements.
Key Responsibilities:
• Diagnose issues with hardware in live environments
• Guide technicians through systematic troubleshooting processes
• Document failures and maintain detailed records
• Provide training and on-site support to enhance service
• Collaborate with teams to identify product improvements
Requirements:
• Diploma in Electronics or Electrical Engineering Technology
• Strong skills in troubleshooting electroni...