Actisure Technical Support Senior Analyst - GIH

Career Band: 3

Position:
Technical Support Senior Analyst

Role Overview

We are seeking a dedicated and skilled Technical Support Analyst to join our team, providing critical support for our Policy Administration System, Actisure. Actisure is used across multiple locations worldwide and is a core system underpinning key operational business processes. As such, maintaining system stability and availability with minimal disruption is essential.

In this role, you will be responsible for monitoring, maintaining, and troubleshooting incidents, service requests, and system changes required by the business, ensuring smooth and efficient day-to-day operations. This includes providing particular focus on system performance during overnight batch processing.

You will analyse issues, develop recommendations for resolution and system improvement, and work closely with...