About the role

You‘ll be the first line of defense for technical issues and the bridge between our customers and our development team. You own the support queue end-to-end — triaging, investigating, and resolving what you can, and escalating the rest to developers with enough context that they can fix it fast.

When an issue needs a code-level fix, you‘ll dig in alongside an engineer, often implementing and testing the fix under their guidance. The goal: free up developer time by making sure only genuine, well-documented bugs ever reach them.

Key responsibilities

• Own the support/ticketing queue as the first point of contact for technical queries
• Triage and prioritize incoming tickets by severity, impact, and urgency
• Reproduce reported bugs and document clear, step-by-step reproduction notes
• Resolve common and know...