Description

• Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets. • Troubleshoot hardware, software, and networking issues on Windows, and mobile platforms. • Provide prompt, accurate, and professional support, ensuring a high level of customer satisfaction - have excellent customer service and communication skills • Install, configure, and maintain desktop systems, applications, and peripheral devices. • Escalate complex or unresolved issues to appropriate IT teams or vendors. • Maintain accurate records of issues and resolutions using ticketing systems (Jira Service Management). • Assist with user account setup, password resets, and access management in Azure Window PC, Active Directory, Office 365, custom R&T applications, RSA, Okta, JIRA, SharePoint, etc. • Be very familiar with Office 365, JIRA, Confluence, SharePoint, OneDrive, etc. • Participate in IT projects such as system upgrades, rollouts, or migrations....