Coins is a fully regulated crypto brand in the Philippines, serving more than 18 million users through its mobile app. It holds both Virtual Currency and Electronic Money Issuer licenses from the Bangko Sentral ng BSP.

Key Responsibilities

As the Technical Support Manager, you will lead the technical support team to provide efficient, professional support services for users, partners and internal teams. You will build and optimise the technical support system, manage the daily work of the team, ensure timely resolution of technical issues, improve user satisfaction, and support the stable operation of the platform.

• Team Management & Development
  • Build, manage and develop the technical support team, formulate team OKRs, performance assessment standards and talent training plans.
  • Arrange daily work assignments for the team, supervise work progress and manage performance, conflict resolution and staff motivation.
  • Es...