Shape the future of heavy construction with your expertise as a Product Support Technician in Hamilton, ON. This role focuses on complex troubleshooting, training, and cross-team collaboration.
Ideal candidates will bring Red Seal Heavy Duty Equipment Technician qualifications and over 5 years of hands-on experience with heavy equipment. You will be instrumental in diagnosing issues, leading training sessions for dealer teams, and engaging in product testing and warranty processes. Promote a culture of safety while enhancing equipment performance and customer experiences.
Key Responsibilities:
• Diagnose complex equipment problems on-site and remotely
• Deliver engaging training to dealer service teams
• Collaborate with engineers on product improvements
• Participate in warranty claims and resolutions
• Ensure adherence to safety practices across all operations
Requirements:
• Certified Red Seal Heavy Duty Equipment Technician
• At least 5 years of releva...