Job Role: - Technical Support Engineer
Experience: - 0-1 Years

Job Responsibilities:
Provide support to internal / external customers while adhering to the set SLA parameters.
Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
Collaborate / coordinate with backend teams in identifying / resolving customer issues.
Capture and document all queries / concerns via the ticketing tool / email/ calls.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Share periodic updates and feedback on regular basis.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to teams and organizational processes.
Time Management
Ticket management
Customer response and engagement
Cross-functional communication and coo...