This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email. You will be responsible for performing basic routine health checks, network monitoring and troubleshooting of network, systems, security, cloud and voice related issues. As a Technical Support Engineer, you are essential to providing a white-glove level of support to our customers.

Responsibilities

• Handle incoming phone calls, gather information, create tickets in ticketing system and elevate/assign as necessary
• Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner
• Moves/Add/Changes for Client phone systems, network devices, VMware, AWS, or Azure
• Support firewall rule changes on Cisco / Palo Alto / Fortinet or Meraki Firewalls
• Provide support for Windows servers, PCs and laptops ...