Become a Technical Support Engineer with Snyk, where you'll connect with customers to resolve complex issues within our AI-native Developer Security Platform. Your role includes top-notch communication and problem-solving through various channels such as email and GitHub.
At Snyk, you'll be a vital member of the Customer Success team, working closely with our engineers to ensure customer queries are addressed effectively. You will dive deep into code issues, escalate when necessary, and ensure a seamless user experience. Understanding customer needs is crucial, as you will represent their voice in product discussions.
Key Responsibilities:
• Answer user questions via email, chat, and GitHub
• Understand and reproduce customer issues effectively
• Escalate technical problems to engineering team
• Track recurring user requests for product discussions
• Improve support processes for customer satisfaction
Requirements:
• Strong desire to help and provide excellen...