Join Evertz as a Technical Support Engineer specializing in IP Networks in Burlington, Ontario. This position focuses on troubleshooting, customer communication, and system training for clients.
In this role, you will engage in the implementation and maintenance of diverse IP Networks. You'll provide technical direction to clients facing operational challenges and serve as a key liaison between customer service and engineering teams. Your technical writing skills will be essential in creating user guides and documentation.
Key Responsibilities:
• Manage implementation and documentation of IP Network solutions
• Troubleshoot customer issues and provide clear solutions
• Collaborate with teams to enhance customer feedback processes
• Develop and author technical documents and product guides
• Train clients on installations and system integration
Requirements:
• Background in Computer Networking or related practical experience
• Knowledge of IP Networking pro...