Technical Support & Customer Service Specialist

I’m Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I’m excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.

Mission

Reporting to the Technical Support Manager, you’ll provide exceptional technical and customer support to international clients.

• Providing technical assistance via phone and email to clients (institutional, commercial, and consumer).
• Managing technical escalations with engineering and ensuring full resolution.
• Accurately documenting support cases in internal systems.
• Supporting process improvement and customer experience initiatives.
• Assisting occasionally with client installations or on-site support.
• Contributing to special projects to enhance service quality and tools.
• Ensuring high customer...