We are seeking a skilled and customer-focused Technical Support Representative to join our dynamic team in Iloilo, Western Visayas. As a Technical Support (CSR), you will be responsible for providing exceptional IT support and troubleshooting to our valued clients, ensuring their technology-related needs are addressed promptly and efficiently.



What you'll be doing

Respond to incoming support requests from clients via phone, email, or chat, diagnosing and resolving a wide range of technical issues

Provide step-by-step guidance and support to clients, walking them through problem-solving processes

Accurately document all support interactions and maintain detailed records of issues and resolutions

Escalate complex or unresolved cases to the appropriate team or subject matter experts

Contribute to the continuous improvement of support processes and documentation



What we're looking for

Excellent English Communications S...