Job Summary

We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI. The engineer will work closely with cross-functional teams to maintain high system performance, support configuration and customization, and ensure compliance with security standards.

Must Have Skillsets (Mandatory)

- Technical Expertise: Proficiency in contact center technologies, including IVR, conversational AI bots, quality management, recording, workforce management, and PCI compliance.

- Troubleshooting and Maintenance: Strong skills in diagnosing and resolving system issues, performing root cause analysis, con...