We are seeking a dedicated and skilled Technical Support / Application Support Specialist to join our team. The role is responsible for handling technical support tickets from customers, ensuring timely resolution or escalation, monitoring system availability, and managing incidents in alignment with organizational service-level objectives. The ideal candidate should have strong problem-solving skills, application development and troubleshooting experience, and the ability to collaborate effectively with internal teams to ensure smooth operations.

Key Responsibilities

• Ticket Management
• Receive, analyze, and respond to technical support tickets raised by customers.
• Provide first-level troubleshooting, solutions, or guidance to resolve issues.
• Accurately categorize, prioritize, and document tickets in the support system.
• Escalate unresolved or complex issues to the appropriate technical or de...