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American Express Global Business Travel | Manila, Philippines | Posted June 13, 2026
Position Overview
Description
What You'll Do
Provide Level 2 application support for Travel Counselor tools, travel booking, servicing, and Corporate applicationsManage incident and request resolution through timely acknowledgment, prioritization, communication, and escalationRespond to critical incidents (P1/P2) within SLA; participate in incident bridges, issue triage, and deliver timely outage communicationsMonitor global ticket queues to ensure SLA complianceAssess issue severity rapidly and troubleshoot application and configuration issues end-to-endDrive root cause analysis and problem management to prevent recurrence and reduce demandMaintain proactive communication with key stakeholders on issue status and resolution timelinesReport production impacts to leadership and ensure high-impact issues reach product development teams quicklyEngage with Major Incident Management, Site Reliabilit...