Job Description
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Technical Support Agent
About the Role
As a Technical Support Agent, you will:
Diagnose and resolve technical issues for customers across various industries.Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.Assist with programming-related inquiries, including JavaScript & Node.js troubleshooting.Provide expert support on web development, technical issues, and debugging.Communicate clearly and effectively via email and chat in fluent English.Collaborate with team members to improve service delivery and kn...