Be a key player in technical support as a Services Representative with Carrier Viessmann. This hybrid position involves resolving HVAC challenges and improving customer experiences.
Join an inclusive team based in Langley, BC, offering a supportive work environment while leveraging tools like Salesforce and SAP. You will guide customers through troubleshooting, ensure accurate service reports, and contribute to technical training content. Your background in HVAC and customer service will drive success in this impactful role.
Key Responsibilities:
• Elevate customer service for boilers, burners, and heat pumps
• Document technical support cases in Salesforce
• Provide guidance to contractors on HVAC troubleshooting
• Aid in developing accurate service protocols
• Create engaging technical content for training sessions
Requirements:
• High School Diploma or equivalent
• Minimum 1 year of technical customer service experience
• Background in HVAC or relate...