Job Title: Technical Service Trainer – North & East

Business Vertical: Customer Service

Location: Delhi NCR

Reporting To: Service Manager - North

Division/Company: ASSA ABLOY Opening Solutions India Pvt. Ltd.

Position Summary:

The position will be responsible for ensuring customization of factory provided instructions and training material to local language and delivery of technical training programs to the technicians – both in-house and franchisee. The mission of this job is to ensure that the technician team is equipped with all the technical information and skills required to meet the highest standards of customer service. The incumbent is expected to ensure this by using interactive and demonstrative methodologies so that the technicians consistently follow standard procedures and safety guidelines using specified tools and safety equipment.

Role & Responsibil...