Position

Technical Service Specialist Core lab (Based in Gerona 80% - Cataluña/Andorra 20%)

Primary Objective Of Position

• The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and deinstallations and also first line support to assigned instruments.

Major Accountabilities

• Provide field service support and technical troubleshooting for assigned instruments.
• Schedule and perform planned maintenance (PM) activities.
• Provide proactive service using Abbott remote diagnostics tools.
• Provide ongoing training and coaching to customers.
• Perform instrument upgrades and technical service bulletins (TSBs).
• Success in this role is measured by customer satisfaction score (NPS).
• Act as a trusted partner and technical advisor to customers.
• Provides first level assays tro...