Customer & Project Support Collaborate with R&D and Product Management/Sales/Marketing to guide product development and lifecycle enhancements. Provide and manage seminars, deminars, product demonstrations for customers and internal employees product launches for Building Systems products Ensure customer complaints are investigated in a prompt and efficient manner and the findings are reported properly. Oversee the delivery of high-quality technical support for clients, consultants, contractors, and internal stakeholders. Provide expert-level input on product selection, specification writing, and site-specific technical recommendations. Manage site trials, performance validation, and the resolution of complex technical challenges at project locations. Evaluate SIKA traded products and benchmark them with products available in the market Accurate and regular electronic entry of technical files (reports, site pictures, presentations…) into local system (folders, data bases such as ...