Job Description

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Technical Operations Manager

Location: Omagh, Northern Ireland

Reports to: CTO

Role Purpose

The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs).

The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement.

Key Responsibilities

Team Leadership & Management

• Lead, manage, and develop a team of ~14 technical staff across multiple disciplines
• Conduct regular 1:1s, performance reviews, and coaching session...