The main responsibility of the Technical Helpdesk Engineer is giving Dealers, Workshops and Customers a high level of technical support to ensure a quick resolution of any problems and maximum uptime for the Scania product. This is achieved by solving technical questions with a quick lead-time and also to report quality deviations with Scania product or services. The job brings close collaboration with the Global Technical Support and Field Quality organisations at Scania Corporate.

Job Responsibilities

Profesional Competencies (Duties and Task)

1. Handling of Technical support cases - Ensure the efficient and timely handling of Technical cases.
   • Manage cases (DRCA/FQCA, DRFR/FQFR and FQIT) within FRAS, Conversion and other applicable systems
   • Be available for Dealers (Telephone, mail, skype, visits)
   • Support troubleshooting & diagnosis of technical problems
   • Assist the dealers in giving required technical assistance...